Refund and Returns Policy for Mission Stream OTT Platform

Effective Date: 1st January 2025

At Mission Stream, we strive to provide the best entertainment experience. This Refund and Returns Policy outlines the circumstances under which refunds may be issued and the conditions for cancellation of subscriptions or purchases. By using our platform, you agree to the terms set forth below.


1. General Refund Policy

  • Subscription Services: Refunds for subscription fees are generally not available, except as required by applicable laws or in specific circumstances outlined in this policy.
  • One-Time Purchases: Refunds for individual content purchases (e.g., pay-per-view or rentals) are not provided once the content has been accessed or downloaded.

2. Eligibility for Refunds

Refunds may be issued in the following cases:

  1. Technical Issues:
    • If you are unable to access content or services due to technical errors on our platform, and the issue cannot be resolved within a reasonable timeframe.
  2. Unauthorized Charges:
    • If there is evidence of unauthorized transactions on your account.
  3. Billing Errors:
    • If you are incorrectly charged for services you did not subscribe to or purchase.
  4. Subscription Renewal:
    • If you cancel your subscription but were charged for the next billing cycle, a refund may be issued if requested within [Insert Timeframe, e.g., 7 days] of the charge.

3. Non-Refundable Cases

Refunds will not be provided for:

  • Change of mind after purchasing or subscribing.
  • Partially used subscription periods.
  • Content that has already been accessed, streamed, or downloaded.
  • Failure to cancel a subscription before the renewal date.

4. How to Request a Refund

To request a refund:

  1. Log in to your Mission Stream account.
  2. Go to Help Center and select Refund Request.
  3. Fill out the required details, including:
    • Transaction ID
    • Reason for the refund request
    • Supporting evidence (if applicable, such as screenshots of errors)

Alternatively, you can contact our support team via:

  • Email: [Insert Support Email]
  • Subject Line: “Refund Request”

5. Processing Refunds

  • Verification: Refund requests are reviewed to verify eligibility.
  • Timeframe: Approved refunds will be processed within [Insert Timeframe, e.g., 5–10 business days], depending on your payment method.
  • Notification: You will receive an email confirmation once your refund is processed.

6. Returns Policy

Mission Stream does not support physical product sales; hence, returns are not applicable. All purchases are digital and final, subject to the refund conditions outlined above.


7. Cancellation Policy

  • Subscriptions:
    • You can cancel your subscription at any time through your Account Settings.
    • Cancellation takes effect at the end of your current billing cycle. You will retain access until that date.
  • One-Time Purchases:
    • Cancellations are not applicable once the purchase is confirmed.

8. Changes to This Policy

Mission Stream reserves the right to update this policy. Significant changes will be communicated through email or platform notifications.


9. Contact Us

For questions about this Refund and Returns Policy, please contact:
Email: sainagrajfilms23@gmail.com